Advanced Supervisory Skills Workshop
An intensive two-day program developed for Staff in supervisory and team leadership positions. Supervisors and managers build on their existing skills and knowledge and explore the more challenging management responsibilities of delegation, conflict resolution and performance management.
Learning outcomes
- Modeling of high standards of management performance
- Examination of models of leadership and ways that the capabilities, behaviour and strategies of effective leaders can enhance an organisation’s performance
- Exploration of empowerment strategies for developing teams who take ownership for results
- Commitment to setting clear work goals and targets to ensure that the team’s performance is measurable and constructive feedback can be given
- Provision of effective leadership through the handling of conflict and stress.
Content includes
- Leadership concepts, theories and styles
- Characteristics of effective teams
- Setting S.M.A.R.T. goals for the team
- Stages of team development
- The performance management cycle and process
- Developing performance goals and indicators
- Preparing for and conducting a performance review
- Learning and development plans
- Coaching for performance
- Handling group and organisational conflict
- Conflict resolution models and strategies
- Conducting disciplinary and grievance interviews.
Designed for
Supervisors
Team leaders
Managers with supervisory responsibilities
Program Duration
2 days (consecutive days or as a series)
Venue
On-site or off-site (Client's choice)
Program costs
On application. Please contact us.
